It seemed like an open and shut case. It took 41 minutes for an ambulance to arrive at the West Midlands home where a baby had suffered a heart attack. Why? Because the crew were on an “undisturbed” meal break and couldn’t be called out until they’d finished. The rules are rigorous. Undisturbed means undisturbed. This is the policy set by the ambulance service.


Join UNISON online today Agenda for Change - the NHS staff council working in partnership Equality in UNISON, find our more